WE VALUE YOUR FEEDBACK
If you have any concerns, suggestions, or complaints, we want to hear from you. Here’s how you can share them.
How to Make a Complaint
- Speak to a Member of Staff: You can talk to any member of our team, who will try to address your concern immediately.
- Fill Out a Feedback Form: Feedback forms are available at reception. You can fill one out and place it in the suggestion box.
- Contact Our Complaints Lead: You can directly contact our Complaints Lead: Dr Narveshwar Sinha Contact Number : Phone: 01706-587736 or you send send Email to us.
4. Escalate Your Concern:
If you have a complaint about privately-funded healthcare
services, you should complain to the healthcare provider first.
If you remain dissatisfied when they have replied to your complaint, you may be able to go to the Independent Sector Complaints Adjudication Service (ISCAS): https://iscas.cedr.com
What Happens Next:
- We will acknowledge your complaint within 3 working days.
- Your concern will be investigated, and you will receive a response within 10 working days.
Your Rights:
- Your complaint will be handled confidentially and professionally.
- You will not be treated differently for making a complaint.
We are committed to providing the best care and service to all our patients. Thank you for helping us improve!
We Value Your Input!
Please share your feedback or submit a complaint to help us improve our services. Your opinions matter to us, and we strive to address all concerns as quickly as possible.